Valeo It

Oportunitate angajare VALEO IT SERVICES SRL Sibiu

Technical Customer Supporter (m/f/d) in Sibiu

If you look for a company to fulfill your personal goals doing what you love, then we are the right place for you. We offer you an opportunity to work in a growing company with a great culture and values.

Send your application quickly and easily to our Location Manager Mrs. Bacisor in Sibiu:

Do you have a colleague who is also looking for a new challenge in Technical Support? Feel free to bring them along, we have three openings.

Your Responsibilities:

– Manage IT calls and incidents, including identification, documentation, categorization, prioritization, and initial support based on the procedures provided in order to guaranty the service quality towards the Customer

– Provide support to the end/users by phone and remote support tools

– Ensure a analysis and provides first line support incl. problem identification and implementation of a solution

– Execute Service Requests (e.g. password resets)

– Communicate and escalate problems on functional (n-level support) or hierarchical (superior officer) level

Your Skills:

– Language: advanced German and English

– Experience of SD/Customer Support

– Proactive and open communication

– Office 365 Troubleshooting

– Windows Client (7,8,10)

– Understanding of Active Directory

– Understanding of Azure AD

– Understanding of Group Policies

– Basic Network Management Knowledge

Your best work starts at the VALEO IT – Join us!

Valeo IT Services SRL
Str.Luptei, nr.7, Sibiu